Support

Report an Issue

Spotted something that does not feel right? Tell us what happened and we'll take a look.

What To Report

  • Incorrect target names or target areas.
  • A target that cannot be found or does not register.
  • Visual layout problems on a specific device.
  • Sound feedback that is missing, distorted, or too quiet.
  • Slow scene loading or delayed click feedback.
  • A puzzle that appears incomplete or behaves unexpectedly.
  • Any other bug that interrupts your game.

What To Include

When reporting a problem, please include as much of the following as you can:

  • The puzzle or scene name.
  • What you were trying to do.
  • What happened instead.
  • Your device and browser.
  • Your screen size, if known.
  • A screenshot or screen recording, if helpful.

You do not need to include your password or other sensitive information in a bug report.

Send Your Report

Send the details to our support email:

nixie.dev.team@gmail.com

If you are reporting a puzzle issue, mentioning the puzzle name in the email subject helps us find it quickly.

Need Something Else?

For general questions, visit Contact Us. For common questions about the game, you can also check our FAQ.